Which codes are removed?
Only new-customer and one-per-customer codes are enforced.
DiscountHero removes discount codes only when two things come together: the code carries a restriction, and the customer does not meet it.
The two enforced restrictions
When creating a discount code in Shopify, you can restrict it to:
- a specific customer segment, namely "customers who haven't purchased", or
- one use per customer
Codes with either restriction are enforced by DiscountHero. The classic case: a new-customer promotion code used by someone who has ordered before.
What is never removed
- Codes without one of these restrictions. If a code is open to everyone, every customer is eligible and DiscountHero leaves it alone.
- Codes used by customers who genuinely meet the restriction.
Remove or replace?
By default the code is removed. With Smart Discount Replacement, the app can swap it for your existing-customer code instead. See Smart Discount Replacement: swap instead of remove.
Transparency
Every removal is logged with the code, the removal criteria and the duplicate-check details. See Activity Log and your numbers. If you ever disagree with a removal, that log entry shows exactly why it happened.
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