The most common PaymentHero questions ("Why can't I hide Shop Pay?", "Why can't I sort PayPal to the top?", "Why can't I rename Klarna?", "Where is my manual payment method?") all have the same root: Shopify restricts at platform level which payment methods apps may touch, and the restrictions depend on your Shopify plan and on HOW a method is integrated. Here is the complete map.
On all Shopify plans
You can sort, hide and rename the native payment methods that Shopify exposes to apps, for example credit card via Shopify Payments, PayPal as a direct payment method, Klarna as an additional payment method.
Restricted by Shopify, regardless of app
- Express wallets (Shop Pay, Apple Pay, Google Pay, PayPal Express): editing, sorting or hiding express payment methods is only possible on Shopify Plus. On standard plans, they always appear where Shopify puts them.
- Wallets integrated via Shopify Payments cannot be sorted at all: if PayPal runs as a wallet through Shopify Payments, its position is fixed. If PayPal is integrated as its own direct payment method, sorting works. The integration type in your Shopify payment settings decides.
- Manual payment methods (bank transfer, cash on delivery): without Plus, Shopify only opens the native payment methods to apps, so manual methods cannot be targeted on a non-Plus plan.
- Third-party gateways on non-Plus plans: hiding is a visual "soft hide"; properly blocking them requires Shopify Plus. See Create a hide rule.
- Methods with logos (Klarna, PayPal) cannot be renamed, and provider notice texts cannot be changed by any app.
- Credit card: Shopify limits payment customizations of the credit card option on non-Plus plans (Shopify names this limit for stores in the United States and Canada). On Shopify Plus, credit card options can be sorted, hidden and renamed.
- Shop Pay in the Shopify mobile app does not apply payment customizations.
Plan limits in PaymentHero
- Basic: up to 5 payment rules
- Premium: up to 25 payment rules
Quick reference
| Method type | Standard plan | Shopify Plus |
|---|---|---|
| Native methods (cards via Shopify Payments, direct PayPal, Klarna) | sort, hide, rename* | sort, hide, rename* |
| Express wallets (Shop Pay, Apple Pay, Google Pay, PayPal Express) | no control | sort, hide |
| Wallets via Shopify Payments | no sorting | no sorting |
| Manual methods (bank transfer, COD) | no control | control |
| Third-party gateways | soft hide only | full control |
*Renaming excludes logo methods.
Your specific method behaves unexpectedly? The integration type is usually the answer. Share your logs with us (see How to share your logs with us) and we tell you exactly what is controllable in your setup.
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