Some addresses are perfectly deliverable but technically "incorrect" by database standards. The classic case: a customer writes their suburb or district instead of the official city name. AddressHero might then "correct" the postal code to match the city, or vice versa, even though the parcel would have arrived just fine.
For exactly these cases there is the whitelist.
How it works
Add the address to your whitelist in the post-checkout settings ("Skip address validation for specific addresses"), or whitelist it directly from the order's detail page in Shopify admin. From then on:
The post-checkout validation for that specific address is skipped entirely.
The address is automatically marked as correct.
No correction, no flag, no hold, no customer prompt.
Important: exact match
The customer's input must exactly match the spelling of the whitelisted address. A different spelling or abbreviation is treated as a different address and validated normally.
When to use it
Recurring B2B or bulk customers whose address format the databases dislike
Suburb/city constellations you know are deliverable
Any address where AddressHero repeatedly suggests a correction you do not want
If you see a whole PATTERN of unwanted corrections (not just one address), read Street normalization and format-only corrections and Why was an address corrected unnecessarily? first, there may be a setting that fixes the category instead of one address.
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