Your customers' data is safe with us

We encrypt it with AES-256 and host it on AWS in Frankfurt. Nothing trains on it.

A globe with the Frankfurt region marked, where Productlane runs.

Secure by default

We store your customers' data in Frankfurt. The DPA lists every vendor that handles it, with its region.

Hosting
AWS in Frankfurt, encrypted at rest.
Processing
Under the SCCs and the UK Addendum. Read the DPA
Sub-processors
Every vendor, its purpose and region. See the list
Model calls
OpenAI on EU endpoints, Anthropic in the US.
Training
Nothing trains on your data.

Protecting your data

The security measures from our DPA, written out for your security review.

Hosted in Frankfurt

AWS in the EU, with private networking and Cloudflare in front of every public service.

Encrypted in transit and at rest

TLS 1.2 or newer for every connection and AES-256 for stored data. Integration tokens get their own AES-256-GCM encryption.

Least privilege access

Access follows roles and gets reviewed on a schedule. Only authorized staff can reach production.

Monitoring and response

Production logs raise alerts. If a breach affects your data, we tell you without undue delay, as the GDPR requires.

Controls for your team

Your admins decide who gets access and which pages stay private.

Roles

Admins, Members and free Viewers, each with its own permissions.

Portal SSO

Sign customers in to your portal with your own login through signed JWTs.

Private portals

Make a whole portal or single sections private. Search engines skip private pages.

Export and deletion

Export your data from Settings. Delete any contact to answer a GDPR erasure request.

Compliance

The documents your legal team asks for, published in full.

GDPR
A public DPA with the EU Standard Contractual Clauses and the UK Addendum. Read the DPA
Sub-processors
Each one listed with its purpose and location. You hear from us before one changes. See the list
Deletion
Customer personal data is deleted within 30 days after the contract ends.
ISO 27001
In progress.
SOC 2
In progress.

Found a vulnerability?

Write to [email protected]. We confirm receipt within 2 business days and aim to fix critical issues within 7.

Read the disclosure policy