Right after installing, many merchants ask under which conditions DiscountHero blocks a code. The answer now lives in the app.

• A "How does DiscountHero work?" section on the dashboard explains the check step by step: which codes are affected, which customer data is compared and what the customer sees.

• Only codes restricted to new customers or limited to one use per customer are touched. Unrestricted codes are never removed.

Use it to align your team and your customer support on what to expect.